| |
| |
|
Book Reviews Information |
|
|
|
Book Summary: How To Work With Just About Anyone
"I just can't seem to get along with this person!" Every office has that one difficult person to work with, who affects productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here is the answer to common problems in conflict management. Dealing with negative behavior, whether at work or at home, can be solved with three steps: Get to the heart of the matter. Determine what problem-solving methods to avoid so you don't perpetuate the conflict. Choose a different, surprising approach to solve the problem and keep it solved. Finally, here is your key to some peace and sanity in the workplace, drawn from forty years of research and professional experience in consulting on the prevention and management of nonproductive behavior. How difficult behavior is reinforced: People use the same solution that never brings new results. The answer is to try something radically different. Employ a totally new approach and choose your response carefully. Why we fail to change negative behavior: 1. We are caught in the web of our own logic. 2. We don't realize we are doing the same things over and over. 3. We can't think of anything better to try. This three-question formula can lead you to a new strategy: 1. What is the primary problem? Be specific. How exactly does it affect productivity? 2. What have you been doing about your problem so far? Identify the logic of your favorite solution. 3. What do you need to do instead? You need to undo what your ineffective solution did. Attack with a brand new set of weapons. Focus on the facts. Figure out what the heart of the matter is: 1. List all the issues affecting you. 2. Decide which issue or who in particular is bothering you the most. 3. Encircle the issue or person's name on your list. 4. Focus on what you circled. List all the things that bother you about this person. 5. Now pick the problem to work on. If you could only fix one item on the list, and had to live with all the others, what would you choose? 6. Then with the particular problem chosen, spell out specifically: Who is doing what that presents a problem, to whom, and how is this behavior a problem? The 4 ways to get bogged down in "whys" and therefore confused by superfluous issues: 1. Focusing on possible reasons for someone's behavior 2. Speculating about what the person is up to 3. Labeling behavior instead of describing it 4. Worrying about who is right or wrong Use reverse psychology! 1. Do something unexpected. Sometimes shock tactics or being brutally honest works. 2. Encourage the person to keep doing what it is that is irritating behavior. It is strange but encouraging people to continue their irritating behavior gets them to stop it. 3. Have fun experimenting with your new approaches! 4. Tell someone not to change what he is doing. 5. Create consequences or let the natural consequences of his negative behavior occur. 6. Urge someone to do the annoying actions even more New Conflict Management Techniques 1. Do not offer a long list of reasons why someone should change. Simply tell them what needs to be done. The more you rationalize or argue the more they will resist. You will be wasting time and energy. 2. In the face of constant criticism, silently take note of what is being said, then read the notes back - instead of actively defending each point. 3. Make statements ("Unless it creates a problem for you, I'm going to do X") 4. Give a specific compliment to the other party in a conflict. ("I like the way you presented your report - your lineup of facts made it easy to follow") It catches them off-guard and makes him/her less defensive. 5. Excuse yourself for a minute in the midst of a heated discussion to go to the toilet instead of escalating the argument. 6. Hold back for thirty minutes instead of rushing to fix a problem for someone else. Other "happy workplace" tips: 1. Keep an open mind about why the person behaves in such a manner. 2. See both sides of the situation, not just yours. 3. Be very specific when analyzing the problem. Make a mental videotape of the behavior. 4. Notice when it isn't happening. Understand why. You may have overlooked something you did that didn't result in the other person's annoying behavior. 5. Find someone with immunity and see how he or she successfully handles the troublesome behavior that you're struggling with. By: Regine P. Azurin and Yvette Pantilla http://www.bizsum.com "A Lot Of Great Books....Too Little Time To Read" Free Book Summaries Of Latest Bestsellers and More! mailto:freenewsletter@bizsum.com BusinessSummaries is a BusinessSummaries.com service. (c) Copyright 2001-2005, BusinessSummaries.com Regine Azurin is the President of a company that provides business book summaries of the latest bestsellers for busy executives and entrepreneurs.
MORE RESOURCES:
Book-Reviews - Google News |
|
|
|
RELATED ARTICLES
Living in Darkness - Book Review Award winning author John Roynesdal, is a retired English teacher who has written for more than 15 years and produced 3 books for his Phillip Michael Carnegie Mystery series. Throughout the series, John focuses on issues that prevail on mankind: greed, prejudice, poverty, dysfunctional families and the conflict between traditional and modern societies. The Road of Silk: Book Review "The Road of Silk is an adventure fantasy, with mystical and magical elements and a high energy feel to it that any reader will enjoy. Although this novel is written for an adult audience, I believe anyone over the age of 10 could easily become immersed in its pages. Dragon Tales - Book Review Dragon Tales by Mary C. Fairbanks is truly and entertaining book, chock full of twenty-four dragon stories. How to Survive Sudden Leadership Challenges - Covey Has Some Clues I have decided to start with this text as simply far too many people have said to me I should - it clearly has an enormous following of people who found the message rang true for them.In the introduction to the 7 Habits of Highly Effective People Covey talks about how we perceive reality based on certain beliefs or paradigm. Free Ebook Offer: The Story of America: Discovery - Article 2 Just think. If the Vikings had made just that little extra effort to stay on in America when they first arrived just over 1000 years ago then the modern history of not only North America but the whole continent might have started 500 years earlier in 992AD rather than 1492AD. Born Evil - Book Review "Author of two books and many short stories, J.P. Giving Feedback or Writing Reviews of Bad Stuff Some book reviewers say that when they don't like a book, they simply don't review it. I'd love to take the easy way out, but when I think about it from a reader's perspective? I want to know when a book sucks. Review of Alicia Maldonado: A Mother Lost by Ardain Isma This modern, aristocratic book portrays real-life events and how hard it is to deal with them, overcome them, or even struggle with them. Such is life, anywhere you put it, in the Caribbean or otherwise. James Martells Methods and Yahoo In James Martell's Affiliate Handbook, he mentions that he focuses on optimizing almost exclusively for Google, since they get the bulk of search engine traffic. But there's been a little bit of controversy lately about some of James's sites being penalized by Google. Straight from the Gut - A Different Take on Business Jack Welsh, the recently retired CEO of General Electric, presents a rare glimpse into how to build a successful organization in his book, "Straight from the Gut." His honesty and openness is refreshing and reaffirms that success is sometimes built from failure, but more often from calculated planning and the willingness to take risks. Your Flight Questions Answered Whether you are an experienced air traveler or a novice, John Cronin's book, "Your Flight Questions Answered," has a little bit of something for everyone.Written more as a reference guide, Cronin's book covers the many questions the flying public can have before, during, and after flight. Create Your Own Future - AchieveMax® Top Ten Book Review Create Your Own Future: How to Master 12 Critical Factors of Unlimited Success by Brian TracyCreate Your Own Future is another example of what Brian Tracy does best. Over the years he has studied success techniques, theories, and processes and then re-framed them with personal insights to pass on to more than 500 corporations and more than two million people in 23 countries via his books, audio tapes, seminars and keynotes. The Leadership Pill - AchieveMax® Top Ten Book Review The Leadership Pill is another volume for those of you anxious to add to your library of "mini-books." Ken Blanchard, a veritable self-help book-writing machine, partners with co-author Marc Muchnick to create this 112-page parable that every leader will want to read and share with those he/she mentors. Pariah - Book Review "Pariah, written by multi-talented artist and author Timothy Goodwin, is a science fiction, fantasy novel that incorporates some very clear ideas to what is wrong with today's world. The characters are colorfully portrayed and the battles were very well written. Book review on Finite Capacity Scheduling, Part I Finite Capacity Scheduling by Gerhard Plenert PhD and Bill KirchmeirI met Gerhard and talked with him for an hour at a customers office of one of our franchisees in Reno NV, which specializes in antique car restoration and maintenance. Gerhard was in the waiting room reading what may have been Steven Hawkins, so we began talking. Book Summary: What Is The Emperor Wearing? This article is based on the following book:What Is The Emperor Wearing? Truth-Telling In Business Relationships Butterworth-Heinneman ISBN 0-7506-9872-1 217 pagesThis book is inspired by the popular tale "The Emperor's New Clothes". It provides stories of ordinary individuals in the workplace who are in the predicament of confronting the unlikely benefits of "deception" and steering away from the risks and dangers of "truth-telling". Workshop-In-A-Book® for Dating Again, A Must-Read EBOOK The Joy Of Dating Again is designed to be a do-it- yourself workshop. This book features 21 self-empowering keys. IZEE Growing Up In A Logging Camp: Reality Intertrude Insert Between Ch1 and Ch2 Reality intertrudeAs MS (multiple Sclerosis) is doing such a fine job of devastating my mortal body, I thought it prudent to begin writing my life story. At least, to recall some parts of it that have had significant impacts on me becoming who I think I am. Book Summary: Secrets of Word Of Mouth Marketing Spread the word about your hot new product or company!Word-of-mouth marketing is the most powerful and persuasive weapon you can use, and it won't cost you anything! Based on George Silverman's years of consulting with successful word-of-mouth campaigns of his own clients, here is one of the first resources on how to harness the often underestimated power of word-of-mouth, and be heard above the media noise.1. Washington Historian Remembers Harriet Lane, the Greatest First Lady Washington Historian Remembers Harriet Lane, the Greatest First LadyWASHINGTON DC: She was the first White House Hostess to be called "First Lady." Enough said.
|
| home | site map |
| © 2006 |
